Policies
Below is a list of important policies to consider before scheduling your first swim lesson.
As of 06/16/2025:
Cancellations:
Open Swim:
Cancellations 3 days before are fully refundable.
Cancellations within 3 days before but not same-day are fully refundable 3 times per year, then refunded at 75%.
Same-day cancellations are only refunded at 50%.
Cancellations within 1 hour are non-refundable (including late arrivals).
Lap Swim:
Cancellations 3 days before are fully refundable.
Cancellations within 3 days before are only refunded at 65%.
Same-day cancellations are only refunded at 50%
Cancellations within 1 hour are non-refundable (including late arrivals).
General:
If the pool closes, a full refund will be issued.
Illness absences will be refunded as per the policies except if a doctor’s note is provided. In that case, it will be fully refunded, available once per quarter.
If the instructor reschedules, a full refund will be issued.