Policies

Below is a list of important policies to consider before scheduling your first swim lesson.

As of 06/16/2025:

Cancellations:

Open Swim:

  • Cancellations 3 days before are fully refundable.

  • Cancellations within 3 days before but not same-day are fully refundable 3 times per year, then refunded at 75%.

  • Same-day cancellations are only refunded at 50%.

  • Cancellations within 1 hour are non-refundable (including late arrivals).

Lap Swim:

  • Cancellations 3 days before are fully refundable.

  • Cancellations within 3 days before are only refunded at 65%.

  • Same-day cancellations are only refunded at 50%

  • Cancellations within 1 hour are non-refundable (including late arrivals).

General:

  • If the pool closes, a full refund will be issued.

  • Illness absences will be refunded as per the policies except if a doctor’s note is provided. In that case, it will be fully refunded, available once per quarter.

  • If the instructor reschedules, a full refund will be issued.